[time-nuts] SR-620 cal

J. Forster jfor at quik.com
Thu Feb 24 03:09:31 UTC 2011


I look forward to their demise then. Then Artek can make available what
SRS won't.

Pissing off users is not the way to attract more.

YMMV,

-John

================

> HI
>
> Simply put - they are so small they have to make money any way they can.
> Their setup is not very efficient. That leads to high costs and trouble on
> the balance sheet.
>
> Bob
>
> On Feb 23, 2011, at 9:11 PM, J. Forster wrote:
>
>> Sorry Bob,
>>
>> That does not wash.
>>
>> They already have HC manuals with schematics.
>>
>> Dave at ArtekMedia is small too. If he can scan a manual and put it
>> on-line for <$25, so can SRS. And SRS probably already has it as a .pdf.
>>
>> As the the "trade secret" rubrick, it's nonsense. If some Chinese outfit
>> wanted to clone one, not making doc .pdfs available would not deter them
>> in the least.
>>
>> They sare just being pig-headed.
>>
>> YMMV,
>>
>> -John
>>
>> ================
>>
>>
>>> Hi
>>>
>>> SRS is a tiny little outfit making a handful of niche products. I'm
>>> amazed
>>> they can make what they do, let alone support any of it. Rather than
>>> product lines they have something here and something else over there.
>>> Very
>>> hard to train people on.
>>>
>>> That's not to excuse any of this, it just is not a big surprise.
>>>
>>> Bob
>>>
>>>
>>> On Feb 23, 2011, at 8:13 PM, J. Forster wrote:
>>>
>>>> The point is that SRS "customer support is a sham. It might be OK for
>>>> a
>>>> Fortune 100 customer or National Lab, but they clearly do not want or
>>>> care
>>>> about support for anybody else.
>>>>
>>>> If their attitude is "screw you", I believe in returning the favor.
>>>>
>>>> Companies like HP generally make most support documentation available.
>>>> They deserve the respect they get. SRS does not.
>>>>
>>>> YMMV,
>>>>
>>>> -John
>>>>
>>>> ================
>>>>
>>>>
>>>>> Hi Bob, John,
>>>>>
>>>>> Yeah, getting a "we take $500 no matter if we fix the issue or not"
>>>>> response is not what I had hoped for..
>>>>>
>>>>> I don't have the time to learn about and tweak registers myself
>>>>> unfortunately, but at least there seems to be some hope now that this
>>>>> can
>>>>> be
>>>>> improved..
>>>>>
>>>>> bye,
>>>>> Said
>>>>>
>>>>>
>>>>> In a message dated 2/23/2011 15:00:30 Pacific Standard Time,
>>>>> jfor at quik.com
>>>>> writes:
>>>>>
>>>>> Stanford  Research is a rip-off any way you turn. Their support ethic
>>>>> is
>>>>> just  crap.
>>>>>
>>>>> YMMV,
>>>>>
>>>>> -John
>>>>>
>>>>>
>>>>
>>>>
>>>>
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>>>
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>>
>>
>>
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