[time-nuts] Be aware of test equipment seller orzel-enterprises on eBay
Peter Gottlieb
nerd at verizon.net
Tue Sep 11 00:48:57 UTC 2012
Don't screw around with the seller. It is his responsibility to get
you what was described and in the condition shown. Clearly he failed
at this. It is agonizing and annoying to jump through the ebay and
paypal hoops but with photos and the copies of emails you have an
excellent case. There is a very high probability they will rule in
your favor, and since the seller doesn't want to work with you, you can
rightfully claim you have tried to do everything possible to negotiate
but have been rebuffed.
I have had quite a few items arrive badly damaged. Most sellers would
work with me, but those who didn't got a worse deal from ebay. Hang in
there and be patient, let the system work for you.
Peter
Sep 10, 2012 07:12:38 PM, time-nuts at febo.com wrote:
On 10 September 2012 23:55, Tom Knox wrote:
>
> Hi Dave;
Hi Tom,
> I would also recommend opening a" Not As Described" through eBay.
I have done.
> Most shippers require a minimum of three inches padding for any
claim. Even a rock requires three inches so I am sure a PayPal or
ebay dispute will force the seller to make good.
I wish I had your confidence! I can't find anything in their rules
that cover damage caused by inadequate shipping. It seems "buyer
protection" extends to the seller having to pay the original
shipping
cost, but not the cost to the buyer of shipping it back. This seems
most unfair to me. It's not a big deal on small light items, but
shipping heavy items internationally is not cheap.
I've also had to pay inport duties and VAT on this, which comes to a
US equivalent of around $220. I doubt I will be able to recover
that.
> I that fails many of the part on that generation HPitem are
universal and should be easy to locate.
I have offered to accept a partial refund and try to fix it myself,
but he does not want that.
> Good Luck;
Thank you. I might need it.
> Thomas Knox
Cheers Thomas,
Dave, G8WRB.
>
>
>> Date: Mon, 10 Sep 2012 23:46:01 +0100
>> From: david.kirkby at onetel.net
>> To: time-nuts at febo.com
>> Subject: Re: [time-nuts] Be aware of test equipment seller
orzel-enterprises on eBay
>>
>> On 10 September 2012 23:24, Tom Knox wrote:
>> >
>> > I had someone ship me a calibrator several years ago and he
assured me he was a great packer and had a box that fit it
perfectly. He was right the box fit perfectly, no padding required.
Is the unit repairable? What parts are required?
>> > Good Luck
>> > Thomas Knox
>>
>>
>> It's annoying. I don't know how big/heavy your calibrator was.
But I
>> think in future I will discuss with sellers how they intend to
ship
>> high value items heavy items.
>>
>> Lots of HP test equipment, which I'm sure many time-nuts own, is
quite
>> heavy. Shiping that requires some skill in packing it. This is
not
>> something I have given much thought to in the past, but I sure
will in
>> future.
>>
>> Not that I expect UPS would pay out on this anyway, but the
seller
>> undervalued the goods to $1000, which no doubt reduced the
shipping
>> charge, but means it would be impossible to make a claim.
>>
>> Dave
>>
>> >
>> >
>> >
>> >> Date: Mon, 10 Sep 2012 23:16:55 +0100
>> >> From: david.kirkby at onetel.net
>> >> To: time-nuts at febo.com
>> >> Subject: [time-nuts] Be aware of test equipment seller
orzel-enterprises on eBay
>> >>
>> >> I hope the list admin does not mind this email, but I think it
will be
>> >> useful to any time nut buying test equipment from eBay.
>> >>
>> >> orzel-enterprises sells electronic test equipment on eBay. I
would
>> >> advise anyone to think twice before purchasing from him. This
is how
>> >> he shipped a vector network analyzer and S-parameter test set
which I
>> >> won on an auction for $2750. It was shipped from the USA to
the UK.
>> >>
>> >>
http://boxen.math.washington.edu/home/kirkby/damaged-VNA-by-inadequa
te-packaging/badly-shipped-8753A-and-85046A.jpg
>> >>
>> >> Note the box is far too small, and so obviously both units
suffered damage.
>> >>
>> >> He takes no reponsibility for this, and originally expected me
to ship
>> >> it back at my expense, and still pay the shipping charges from
the
>> >> USA. So I'd pay for two international shipments, as well as
customs
>> >> duties. After I pointed out Paypal would expect him to pay the
>> >> shipping to me, he has agreed to refund the USA -> UK shipping
>> >> charges, but he still expects me to pay the UK -> USA shipping
costs.
>> >> I object to this, since it was his total stupidity the thing
not
>> >> damaged. I don't see why I should pay for someone elses
stupidity.
>> >>
>> >> Dave.
>> >>
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