[time-nuts] Be aware of test equipment seller
Peter Gottlieb
nerd at verizon.net
Wed Sep 12 00:46:32 UTC 2012
Our experience is that lately their service is turning to crap
astonishingly fast. Examples:
* An envelope of papers sent morning delivery not showing up.
Calling, they say accidentally it was put in for afternoon delivery.
But, nobody there in the afternoon and even though the envelope was
specifically set up to not require signature or recipient there, the
driver refused to leave it, even marking the door slip that he would
NOT leave it even with a signed slip due to "security concerns" and it
would not be available until the next day, at a depot 30 minutes away.
The paperwork was resent USPS express mail and arrived the next day no
problem.
* Several cartons of rush order parts did not arrive at our plant.
Upon calling, they said the shipper's account had been closed. We said
it was shipped with our labels on our acocunt. They said sorry,
they'll deliver, but there will be a two day delay. It took over a
week to get the parts and our customer was furious. They refused to
give us any credit.
* A number of packages have been going lost and their tracking system
is useless. All it shows is movement to some hub and then nothing.
When calling, they have a little more info, adding "it appears to be
lost."
* A number of packages getting sent to the complete opposite coast,
then going "lost" for about 3-5 days before mysteriously appearing at
our dock.
* Driver just plain not showing up on some days so our outgoing
packages just sit.
And that's not even counting the overseas expedited shipping which is
nearly useless.
I suspect the bean counters got wind of an operation which was too much
better than all the competition and figured they'd pull some profit out
by hiring monkeys and other shortcuts.
Peter
Sep 11, 2012 06:33:08 PM, time-nuts at febo.com wrote:
Gary wrote:
>Fedex ground is awful. Fedex air is fine.
That is our experience, as well. It may vary from region to region
-- the FedEx ground service uses contractors for local delivery. Our
contractor seems to take pride in damaging as many items as badly as
possible. I have witnessed them throw a heavy package from inside
the truck to crash on the pavement (dropping from waist height
inside
the truck, so maybe 5 feet to the ground), then "rolling" the
package
(the box, I mean -- no hand truck) across the street, over the curb,
up the walkway, and up the front stoop. We always specify "no Fedex
Ground" before paying and cancel transactions when sellers will not
agree. (For similar reasons, we specify "no USPS" for anything heavy
-- leaving just UPS, which we have found to be the best of the
ground
carriers. YMMV and probably will.)
FedEx Express is, perhaps, the best of the carriers in our
experience, but that ethic does not seem to have begun to seep into
the Ground operation.
Best regards,
Charles
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